Episode 081 - Being Customer First vs Function Out - Scott Wilder joins PoB another round!

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Scott Wilder joins Peers Over Beers again and guess what, he has a new job. We talk about that on Peers Over Beers. We talk a lot about how - To engage your customers quickly - Putting the customer first vs customers out - Have Shared Metrics about your customer so that you are not pulled by different metrics - Getting leadership to buy into the share metrics - Engagement is coming from a lot of areas and defining differently. Let's share it and get on the same page - Don't boil the ocean at once
Episode 081 - Being Customer First vs Function Out - Scott Wilder joins PoB another round!
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