Episode 052 - Community Manager Positions and Who Owns Digital Self-Help Customer Experience?
Chris and Michael talk about the difficulties to connect Community to every single business systems when you first launch. It's all about your strategy, and building a roadmap. We also talk about the career of community managers. What does a team look like? What's the difference between: - Head Of Community - VP of Community - Director of Community - Community Program Manager - Community Manager Chris believes that it's still all over the place!