Episode 047 - Is Clubhouse the New Thing? Also Michael is Setting The Stage for Online Community for the Bank

Peers Over Beers on Clubhouse live? Michael describes talks about planting the seed for Online Community and Chris talks about his journey in building his new online Community at Relito and push for patience.

Transcript: 

00:02
welcome to another episode of peers over
00:04
beers
00:05
your favorite digital and social
00:07
evangelist podcast
00:08
with your industry veteran hosts michael
00:11
sandoval
00:12
and chris detzel this podcast starts now
00:17
it really does i like the way it does do
00:18
the countdown so three two one
00:20
hello welcome to another episode of
00:22
peers over beers my name is michael
00:23
sandoval
00:24
and i'm chris stetzel hello chris how
00:26
are you doing good man how about you
00:28
you know well i am not in the
00:32
the seven day trial of alaska weather
00:34
for texas
00:35
so yeah i'm assuming you're going to
00:37
cancel your alaska subscription
00:40
oh show
00:44
yes i think what michael's talking about
00:45
is here in texas he lives in el paso and
00:48
i'm in dallas and
00:49
you know we just had kind of a
00:52
big snowstorm but also cold i mean super
00:55
cold for us
00:57
i think three degrees Fahrenheit one
00:59
time it was negative two like at night
01:01
uh 10 degrees i mean it was like five or
01:03
six days
01:04
and we're still kind of in it and it's
01:06
sunny today but 30
01:08
it's gonna get up to 36 but the point is
01:10
is a lot of people didn't have power
01:12
we didn't have hot water for three days
01:14
um
01:15
i was afraid our pipes were gonna bust
01:17
but they didn't luckily
01:19
hot water came back on and i think it
01:21
took like three showers in like five
01:22
hours you know
01:24
because i'm so
01:28
you know so it's it's amazing how
01:30
quickly
01:31
uh things go to mad max beyond
01:32
thunderdome
01:34
uh yeah i know you know i still watch
01:36
the news local news and dallas and
01:38
just watching all the folks just
01:43
i just kind of people are just standing
01:44
in lines and
01:46
um fighting i mean chopping down their
01:50
own furniture to light it up i mean it's
01:52
just it's just nuts
01:54
yeah it was yeah it hurt you know all
01:56
this firewood is gone and
01:58
you know they couldn't sell enough yeah
02:00
or they could uh
02:02
yeah they could yeah it's gone i mean
02:03
they gotta go chop down some more trees
02:06
exactly and folks are chopping down
02:07
trees but they forget that it's still
02:09
wet it won't light
02:14
they didn't know they get in there and
02:15
this yeah
02:17
let's take down that tree where we're
02:18
gonna do and then all of a sudden they
02:19
try to light it and just
02:20
blend exactly
02:24
it takes days to dry out
02:28
uh but i i will admit for for us for
02:31
good for bad for whatever it is uh el
02:33
paso is on a separate power grid we're
02:34
on the
02:36
on the west coast power grid uh the one
02:38
that's connected to
02:39
uh edison ercot i mean sorry edison
02:42
and we get a lot of our power from a
02:45
nuclear power plant
02:47
called palo verde and so i think yeah
02:50
and i can't say a percentage but i feel
02:51
it's a large percentage of our power
02:53
percentages from uh
02:54
is from a nuclear uh facility and when
02:57
they were doing some of the thought that
02:59
i guess el paso was part of the
03:00
discussion to deregulate but they said
03:03
well it's going to cost
03:04
more because power distribution from the
03:06
center of texas is
03:07
further away than the power distribution
03:09
that we get from
03:11
the nuclear power plant that's just only
03:12
a few hours away
03:14
let's tell you how far out we're over
03:15
here yeah you guys are
03:18
yeah what is it like eight or ten hour
03:20
drive from dallas to
03:21
dallas yeah yeah yeah that's tough uh
03:24
i'm glad you're safe sir i'm glad you're
03:26
doing okay and
03:28
i wish you many more warm showers
03:32
to start off you know you sent me
03:35
a fascinating invite to an app called
03:38
clubhouse
03:39
yep and i felt immediately like an
03:42
old man because you are like what's the
03:46
shape cole clubhouse
03:47
you know how to do this had to
03:49
investigate and look at it
03:51
but it's kind of like a like a like
03:54
a a talk if i were to say
03:57
ted's you know the ted's software like
04:00
or the ted's
04:01
what do you call it not ted's pet talk
04:03
ted talks right
04:04
like you could host a proverbial
04:06
clubhouse talk right just get people
04:08
to listen in and it seems to be like
04:11
this
04:11
uh maybe um
04:15
almost like the podcast effect but like
04:17
this information
04:19
distribution easily distribution of
04:21
people getting
04:22
information did you ever do you know
04:24
something called i think it's called
04:26
speaker square or speaker's corner
04:28
in london no so in i think it's in
04:31
regent park but
04:33
you know it's it's where we get the term
04:35
to stand on one's uh soap box
04:38
uh-huh during the victorian area that
04:40
they general on sundays they would take
04:42
soap boxes you know there were these
04:45
large crates sit
04:46
and they would stand on top of it and
04:48
then you would just talk about whatever
04:49
you want
04:50
yeah and so they would soapbox
04:54
they still do it by the way it sounds
04:56
like a little bit this but maybe not so
04:57
much whinging
04:58
yeah no it's i think that's similar you
05:01
know
05:02
we had this conversation a little bit
05:03
before but basically i've had an
05:05
opportunity to get on there several
05:06
times over the last week
05:08
and just listen in on conversations
05:10
sometimes have conversations and you can
05:12
have specific topics look it's been
05:14
around a year uh
05:16
and the way you get the way you can get
05:17
on is through an invite so it was
05:20
exclusive for a while and now it's less
05:22
exclusive because everybody has an
05:24
invite now
05:24
everybody's getting more invites and
05:26
they gave you even more than two invites
05:28
now they give you five
05:29
to pass along different people but
05:31
basically you could pick a topic like
05:33
you know community strategy and
05:36
you know let's say you and me let's
05:39
let's look at piers over beers maybe we
05:40
have a live peers over beers
05:42
uh community call and all of our
05:45
followers that follow us
05:47
on clubhouse uh will get a
05:50
notification to say here's over beers
05:52
chris detzel or michael
05:54
sandoval whoever's following you get a
05:56
notification they come in and listen
05:58
you can also invite them to be a speaker
06:00
as well so
06:01
so that could be open you can also have
06:02
closed conversations but it's just audio
06:05
it's live
06:06
you know but it's it's interesting
06:08
because there's also
06:09
a thing going around and which i didn't
06:11
mention this to you before
06:13
that you know clubhouse a lot of people
06:15
are against clubhouse because
06:16
of the moderation is not there
06:20
right so anybody can start up they're
06:22
talking about you know there's some
06:23
racism going on
06:24
there's a bunch of other stuff that you
06:26
know it's like anything anybody get on
06:28
and
06:28
say whatever [ __ ] they want you know and
06:30
so oh
06:32
i see so also a big
06:35
you know so you know
06:38
i think i think it's kind of cool and if
06:41
there was
06:41
somebody that said some racially bad
06:44
things you know maybe
06:46
i would just leave you know if i didn't
06:49
like
06:49
what they were saying but i think it's
06:51
probably more than that
06:53
you know maybe if there's a way to say
06:54
this person's being racist or this
06:56
person's
06:57
you know report person or whatever right
06:59
so they have some work to do
07:00
but i just see it as kind of a it's
07:02
pretty cool but
07:04
you know they have some work to do i
07:05
think on the moderation and things like
07:07
that
07:08
yeah i think we're maybe talking about
07:09
doing an experiment with with the
07:11
peers over beers we'll have to give it a
07:12
go you know it's interesting i would use
07:15
this line
07:16
a lot whenever i was trying to sell
07:18
community to senior managers and they
07:19
would immediately go
07:21
to well they may say some bad things
07:23
about our brand
07:25
yep and my response
07:28
was people already saying bad things
07:31
about your brand
07:33
anyway they're just out there so
07:36
it's better there's two ways i would
07:38
approach the subject one
07:39
wouldn't you rather have an environment
07:41
in which you can control the
07:42
conversation
07:43
so that sometimes that plays well you
07:46
know
07:47
when i say control sometimes manage
07:49
would be a better word
07:51
and then another way is to say it's the
07:55
it's it's kind of like the the free
07:58
market
07:58
economy of good ideas so in other words
08:02
if you truly are bad at what you do then
08:05
you kind of deserve what you're getting
08:06
back
08:07
right and you should probably change
08:09
more than likely the companies i've been
08:11
with
08:11
are pretty good at what they do so you
08:14
know challenging their
08:15
kind of hubris to say no we're actually
08:17
pretty good then let your customers
08:19
clients respond in good kind let them
08:22
take the battle not
08:23
you as the brand right and
08:26
eventually the free market will kind of
08:28
move and that will get suppressed
08:31
it's interesting like places like
08:33
clubhouse it's probably the same way
08:34
right so if you have something racially
08:35
sensitive or something like that
08:36
folks will like run away and eventually
08:39
the popularity will go down and
08:41
free market wins but there is a negative
08:44
side to it right
08:46
which is it if it keeps going down it
08:48
then therefore
08:50
it's you start it starts to collect
08:53
people who think the same right like
08:55
yeah that's right this guy is right you
08:56
know and
08:57
it's like that one thing that uh
08:59
everybody got in on the trump bandwagon
09:01
they left facebook to
09:02
get on that other exactly correct that
09:04
is a perfect example uh
09:06
parlor parlor yeah i mean i never get on
09:09
planet
09:10
but you know i was kind of curious to
09:11
see what it was
09:13
i've never got a chance to really even
09:15
get there but
09:16
you know it's a racial kind of
09:19
a racist type thing or i'm not saying it
09:21
is racist but it became
09:23
that way and people started using it
09:25
because they wanted their free speech
09:27
you know yeah it's you create this
09:29
environment which allows
09:31
it's something that's had been morally
09:34
for right terms
09:35
and just socially repressed yeah they
09:38
gave it a you know pandora's box if you
09:40
will so i could see where something like
09:42
this comes in so yeah they'll work on
09:43
their moderation and
09:44
like all new technologies right uh
09:46
they'll figure it out
09:48
uh it's kind of cool i think you know
09:50
maybe
09:51
uh as you kind of play with it for this
09:53
next week which i know you won't but
09:54
let's say you do
09:55
and i always
09:58
jab michael because you know he's always
10:01
like yeah man i'll try that out
10:03
yeah did you do like three days later
10:04
yeah i forgot i installed it
10:06
yeah i already uninstalled it i was like
10:08
no dude put it on so we could
10:09
but what i'd like to do is you know just
10:12
test it out like you know during our
10:14
lunches or during these peers over beers
10:16
we just turn on our phones and
10:18
uh have a peers over beers on uh
10:22
um live chat but also record it for our
10:26
podcast i think that's a good idea
10:28
see what happens yeah do it a few times
10:30
and maybe nobody shows up but that's
10:31
okay
10:32
yeah i know i'll give it a try
10:35
okay um that being said speaking about
10:39
work yeah uh i thought we'd do a little
10:42
bit of like what are we working
10:44
uh kind of session today and um
10:48
i mean uh if you don't mind i'll i'll
10:50
give it a go first right so please do
10:52
because what's been kind of hard in my
10:54
mind recently is that
10:56
from our from my vantage point we're
10:58
getting ready to
11:00
change an entire financial core right
11:02
this is the heart of
11:03
how we manage um financial content from
11:08
our customers and it's given me an
11:10
opportunity to kind of talk about self
11:12
help and self uh
11:14
support if that makes sense right and so
11:17
i'm laying down that
11:18
groundwork for community and for
11:22
uh you know hey wouldn't it be great
11:26
to allow our customers to
11:30
help themselves right
11:34
self-help yeah so i'm i'm crafting
11:37
you know some of the requirements if you
11:40
will
11:41
in terms that i think you would
11:42
understand or not would not mean you but
11:44
us as community professionals would talk
11:46
about like a
11:47
you know a place where folks can go in
11:48
and ask questions where they can
11:51
have a response as relatively immediate
11:53
some sort of online chat portal we can
11:55
take that collection and put it into a
11:57
place like i don't know let's just call
11:59
it
11:59
a community a forum a community you know
12:01
that kind of thing
12:03
and i'll be able to use that word portal
12:04
interesting i'm not a big fan of that
12:06
but anyways
12:06
what the word community portal oh yeah
12:10
portal is like the way of like yahoo
12:12
like when yahoo first came out they
12:13
called it the yahoo portal
12:15
well people still call it portals and
12:16
i'm like yeah
12:18
this is community if you're of a certain
12:20
age
12:22
i don't know man i i've heard it a lot
12:24
in the tech industry especially when you
12:26
start talking to
12:27
support people or you know kind of these
12:31
folks that aren't doing self-help or
12:32
email stuff because
12:34
it kind of is a portal a lot of times in
12:36
their mind but not community necessarily
12:38
but
12:38
they just see it as another way
12:40
customers have to log into something and
12:41
use it
12:42
right so we'll log into that portal you
12:44
know and i'm like
12:45
it's just not really i don't i don't
12:47
like it you know it just sounds
12:49
negative or something to me anyways keep
12:52
going yeah i don't know so
12:53
i i was having some excitement kind of
12:55
talking about
12:57
that in that way and it's given me a
12:59
platform to talk about how we can
13:01
change the way we help our members right
13:03
so today we spend and it just reminds me
13:05
about this
13:06
the cell solution about community which
13:08
is you know we
13:11
we because digitization is happening
13:15
faster than we're doing it
13:16
internally you know we're having to
13:19
increase our
13:20
our and the the speed is because of
13:23
covet
13:23
right so covet is created now forced
13:26
let's use that term
13:28
a forcing function to go digital and
13:31
core competency the core digital
13:33
competency internally
13:34
is still evolving so yeah a lot of folks
13:37
internally
13:38
can't answer some of these questions
13:39
right and so i get them i feel them or
13:42
whatever
13:42
but we have distributed that across many
13:44
people in organization and if i took the
13:46
time you know
13:48
and added all up of how many people are
13:51
answering questions
13:52
that in itself is a good sum and what's
13:55
more interesting is because
13:56
in the banking industry we tend to go to
13:59
our quote home
14:00
branch you know branch a and branch b
14:03
have their customers but they're all our
14:05
customers
14:06
branch a may answer the same question
14:08
from branch b but because they don't
14:10
talk
14:11
we wasted two times right the the
14:13
information
14:14
so and you know what they're not when
14:16
they do go online to try to find an
14:18
answer they're not getting it
14:20
yep and you're right so it creates a
14:24
frustration so for those individuals who
14:25
are used to going online not seeing it
14:27
if they have to call they call their
14:29
branch and they're already frustrated
14:31
and so i'm using that kind of moment of
14:33
this change to help
14:35
create that structure so it's it's it's
14:37
good to start the very beginning again
14:39
to kind of like
14:40
hey and i think it'll manifest
14:42
interestingly right so i think
14:44
uh until we get there i think uh we'll
14:47
do
14:48
more of a chat interface first a very
14:51
robust chat interface
14:53
on the main website yeah right and then
14:55
get folks to move that into an faq
14:58
database and then eventually that'll i
15:00
think it will be enough to cede
15:01
the community but that's what uh is
15:03
going on my side how about you sir
15:04
how's the new job have you built your
15:07
community has it launched yet
15:09
yeah i mean you're it's what you're what
15:11
week six
15:13
two months officially today all right
15:15
well uh
15:16
let me know when i get my invite for
15:18
your new community yeah imminent i was
15:20
talking to somebody today and she was
15:21
like
15:22
hey you know the sooner we can have
15:24
community the better like
15:25
maybe you can do it by march i'm like um
15:29
you know
15:33
the better you can actually build the
15:34
stadium the colosseum of rome
15:36
the better i look um
15:40
i get it you know like i i'm as excited
15:43
as they are
15:43
you know so it's not that i don't want
15:46
it sooner
15:47
i do um but you know i think that
15:50
you know people think you can just throw
15:53
up a community and then all of a sudden
15:55
all these people are going to come you
15:56
know and i'm like
15:58
and i told her i said hey look um i i'm
16:02
supposed to get the design
16:03
uh stuff today so i'll finally get the
16:06
look and feel
16:07
but you know let's take a couple days to
16:09
kind of look at i probably have to talk
16:10
to
16:11
you know marketing or somebody to say
16:13
hey yep you're on track or whatever or
16:16
no i would change these things i said
16:18
i'm still going through some legal
16:19
discussions that you know they're
16:21
asking me to move the t's and c's at the
16:23
top right
16:24
over here and there and that kind of
16:26
stuff and you know
16:27
and i said and then the harder part is
16:30
now i've got to find the customers that
16:32
are willing to seed the community and be
16:33
kind of the founders or you know the
16:36
and i said i've started that but you
16:38
know that's always
16:39
kind of difficult since i've only been
16:41
there for two months
16:42
i have no you know and i said i'm asking
16:45
people to do it and i said there are
16:46
some things you can do to help
16:48
i said but i said there's just a lot to
16:50
do
16:51
uh for one person and then even even for
16:54
me to go get and build a team of
16:56
virtual people uh which i have uh it's
17:00
still hard because
17:01
they say they wanna go do some stuff but
17:03
you know they're busy
17:05
all the time and so i gotta push push
17:07
push
17:08
so i just tell them you know look uh
17:11
april
17:12
may 1st now it's april 28th it's kind of
17:14
a soft launch i guess but
17:16
may 1st is the official date that's
17:18
going to go live i feel
17:19
confident that it's going to go live
17:22
yeah i mean
17:23
look i'm not done with everything you
17:25
know like i still have
17:27
but you know i think it's doable um
17:30
it might not be perfect but it'd be
17:32
close to where we want to go
17:34
so that's what i've been working on you
17:36
know legal sent me some more stuff to do
17:38
and you know we're done but i think yeah
17:40
that's that team
17:42
you know hey it's just it's just
17:45
something you have to go through and
17:46
it's better to
17:47
to to work with everyone that you can to
17:50
get the buy-in
17:52
you know it's i'm still confident no
17:53
matter what you know look
17:55
i've got this is a big company goal i
17:57
think i told you is
17:59
my boss said a couple weeks ago chris no
18:02
pressure but
18:03
you know community is um going to change
18:06
the culture
18:07
of all of reltio but no sure
18:11
but no pressure and i'm like okay i mean
18:15
because it's true i mean the way we
18:17
interact and engage with our customers
18:19
and partners
18:20
will change it won't change overnight
18:23
but it will
18:23
uh you know getting those answers there
18:26
pushing those customers you know
18:28
from a support deflection standpoint
18:30
pushing those people into community
18:32
you know i heard some stat today from a
18:35
support person i'm like i don't know
18:37
about that but
18:40
we're looking at deflecting 95 percent
18:42
of our cases to go to community anime
18:46
you know like i don't really well you
18:48
know what maybe there's an
18:49
opportunity to set expectation right so
18:52
one of the learnings i've had
18:54
um is it
18:57
when you said that that immediately kind
18:58
of triggered this like twitch
19:00
which was uh this immediate
19:04
you know shangri-la feel of like once
19:06
community goes up then
19:07
like it's like a scene out of the wizard
19:10
of oz at the very end right so
19:12
yeah it's not like that so you know
19:15
remember we talked about
19:16
when we were together that there's a
19:19
ramp
19:20
phase you know and it takes effort
19:23
from the organization right it's just
19:26
like rolling something downhill
19:28
that it doesn't start until somebody
19:30
pushes
19:31
and that is energy that energy comes in
19:33
form of
19:34
individuals time you either purchase
19:38
those resources or whatever and
19:39
eventually once you get some critical
19:41
mass then it'll start to take off itself
19:42
right and that
19:43
time to do that is unknown
19:46
right sometimes like months you know it
19:48
depends people are like how long does
19:49
that take it's like
19:51
i mean let me say best guess is it could
19:54
take
19:55
six months it could take a year you know
19:57
like i don't know
19:59
but i have to do a lot of put i always
20:01
do it like this
20:02
is so my left hand is up on the top and
20:05
my right hand is at the bottom and
20:06
your organization's at the bottom or i
20:08
mean your organization's at the top
20:09
customers at the bottom and then as time
20:12
goes on
20:13
custom you have to push push the
20:16
organization has to push content
20:17
has to push programs has to get people
20:20
engaged and involved you have to answer
20:21
questions for customers when they do
20:23
get it and do it quickly and then
20:25
customers start to trust over time and
20:27
then when they do
20:28
then they start getting engaged and
20:31
involved
20:32
through you know uh being rewarded and
20:36
recognized and
20:38
being happy that they're answering
20:39
questions and and trusting that this
20:41
thing is going to work
20:42
you know just it's a lot of things that
20:45
um
20:45
it has it it has to go i mean customers
20:48
don't trust i mean it's not
20:50
it's like this i i mean i go into a
20:53
running community for example even if
20:55
it's online or
20:56
offline maybe it's face-to-face i don't
20:58
just start
20:59
i mean i do start talking to people but
21:01
you know
21:02
i'm but i'm not best friends with
21:04
anybody i'm not going to be like hey i
21:05
know everything about running or
21:07
or whatever right like i'm going to get
21:08
in there even if i do
21:11
i don't but let's say i did but the last
21:14
thing i want to do in general is to
21:16
you know i've got to kind of look at the
21:17
audience how do i fit in
21:19
and that could take weeks or months or
21:21
whatever you know and it doesn't
21:23
it just doesn't happen overnight it's
21:24
the same thing go online
21:27
people are a little timid to post their
21:28
first question or answer
21:30
a question or or whatever you know and
21:33
so that's one
21:33
then you got to get them to come back
21:35
you know so that's another thing they
21:36
come back once they come once
21:38
doesn't mean they come back a second
21:39
time so you get to have good content
21:41
you've got to have
21:42
something that's valuable you know and
21:43
all that stuff so
21:45
you know i was gonna as you were talking
21:48
through like this thing
21:49
popped in my head like you could almost
21:51
start setting the stage i mean i know
21:52
you have a lot to do so you're probably
21:54
the only
21:54
one uh again but maybe you could float
21:57
this to the marketing team or something
21:58
or
21:59
where you can have a leak campaign
22:01
internally where the subject matter is
22:03
are you ready for it could be a couple
22:05
of terms
22:06
are you ready for community are you
22:08
ready for a more intimate discussion
22:09
with customers
22:10
are you ready for uh are you ready
22:13
you know are you ready to uh
22:18
you know i'm trying to think of the word
22:21
like to
22:22
are you ready for right and that leak
22:24
campaign
22:25
says it does it allows you to do things
22:27
one is
22:29
begin telling people and set
22:30
expectations what community is going to
22:32
do
22:33
and two creates that each department has
22:36
you must get ready for right it applies
22:39
some authority
22:41
of what are you going to change and how
22:43
are you going to change over the next
22:44
say
22:45
six months to when the time comes you're
22:48
going to be asked
22:51
to help a customer online so are you
22:54
ready what does that mean
22:55
have you do you know what it means to
22:57
post do you know how to answer questions
22:59
do you know how to
23:00
as you just said those things you were
23:01
talking about you can almost spend some
23:03
time in that education before you go out
23:04
assuming elite campaign within the
23:06
organization inside yeah not outside
23:08
inside and reason i say insights because
23:11
i think we've always said this the value
23:13
of member coming to the community
23:15
is not you or me subject matter experts
23:18
so
23:19
in a sense they have to be ready and you
23:20
just mentioned that you feel like
23:22
that your ceo wants to fundamentally
23:25
change
23:25
and use it that's a great platform to
23:27
start setting that stage
23:29
i agree but i've done a little bit of
23:32
that but
23:33
i do like that idea of you know maybe
23:35
doing some kind of
23:37
campaign to each department or you know
23:40
i've what i've tried to do individually
23:42
or you know i've tried to get on teams
23:43
calendars like the marketing team or the
23:45
product
23:46
team or you know uh the
23:49
um different teams that run different
23:52
departments
23:53
sells ses the smart people uh
23:56
to let them know hey and i've even
23:58
created a
23:59
you could call it a community team if
24:03
you will
24:03
you know and we have weekly meetings i'm
24:05
going to push that back to every other
24:07
week because
24:08
literally i mean i run out of things to
24:10
say every week i don't have something to
24:12
say every single week you know but
24:14
um but i agree i think that's
24:17
a pretty good idea and i think i might
24:19
use that but i also think we could do
24:21
something with
24:21
customers too so i can get content from
24:24
them
24:24
yeah i you know i start i start roping
24:27
it into something that's kind of big but
24:28
you know you're very i think your value
24:30
is being able to be very personal
24:33
so i think you could just break this up
24:34
into three simple five minute videos
24:36
that you post on
24:37
say march april oh yeah
24:41
and it's just the chris stetson talk
24:43
show five minutes and saying
24:44
this month here's how you're going to
24:46
get prepared and this is why
24:48
and be done post it on your favorite
24:51
video channel and
24:53
and then you can say the wizard has now
24:55
spoken be forth and communitized
25:01
but don't tip me man i i'll i'll start
25:03
kind of noodling that around and be like
25:05
hmm
25:08
and then i'll bring this intro be like
25:11
yes exactly my name is i am the
25:13
community
25:14
i'm the wizard of community you must
25:17
listen to me now
25:19
when a customer posts you must reply
25:21
quickly
25:22
yes we want other customers to do it but
25:25
we need you to do it first
25:27
yeah don't ask why just [ __ ] do it
25:29
just [ __ ] do it
25:33
i have spoken return to work all as well
25:38
next because it works that way oh my
25:42
gosh
25:43
anyway well chris i think we're at the
25:46
top of our
25:48
time and it's a good way to end it on uh
25:50
something that's a little bit
25:51
uh i don't know machiavellian
25:56
yeah it's a good word i guess
26:01
alas my friend it's always a pleasure to
26:03
talk to you uh
26:04
thank you so very much and thank you for
26:06
another episode of peers over beers
26:09
i am i'm sorry i am your host michael
26:10
sandoval and i'm chris detzel
26:13
all right talk to you later chris all
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