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Episode 43: How Digital Can Expose Underlying Problems Because of Separate Business Unit Past Decisions
When building an online community or any digital customer system, we find that there are underlying issues in the foundation of organizations. Michael talks about how he has had conversations around "blowing" up what they have and starting fresh. We go into detail on how digital systems help and also how it exposes ways certain teams within the business work.
In this episode we talk to Dani Weinstein about the different communities he built, launched, and scaled within his careers. He touches on every aspect of building these communities that include super user programs, securing funds to build online communities and how data is the gold of all things around community.