Episode 026 - Guest Speaker - Amy Kochert - How She Took a Company Community from a Isolated Desert of Forgotten Souls to a Thriving Community
Amy's first job was working from home, as a stay at home mom for many years. Then she started her second career in Customer Experience. Amy worked for Apple, where she learned how to drive and build a great customer experience, both online and offline. She took her experiences to Flexera. She talks about how she redesigned the existing 2008 bulletin forum and brought it back to life with a better CX.
Our first recording for 2020, and we are excited to bring you our wit to the fun world of community and digital. Since we recorded on #CMAD day, we decided to devote the episode to its theme of self-care. We talk about our routines, but the discussion turns towards the stressors on community managers today. To sum up; "be empowered to say no". Happy 2020!